Flat-rate pricing, local data residency, and a clean interface your whole team will actually use, not enterprise bloat dressed up with a fresh coat of paint.
No six-month onboarding. No per-seat pricing surprises. No overseas data centres. Just a capable helpdesk that gets out of your way.
No per-seat fees, ever. Your entire team is included in a single flat monthly rate.
All data hosted in Sydney, Australia. Never leaves the country. Built for Privacy Act compliance.
Each tenant runs on its own isolated database. No shared schemas, no cross-contamination.
Inbound emails automatically open tickets. Keyword routing assigns them to the right queue.
Define intake forms per service category. Collect exactly what you need at submission time.
Set response and resolution targets per ticket type. Automatic alerts before SLAs slip.
Define keyword rules that scan incoming email subjects and bodies, then route them to the correct team, mailbox, or priority without a single manual triage step.
Connect dedicated support addresses for each team or service area. Every inbound message is parsed, de-duplicated, and opened as a ticket, keeping your team's focus where it matters.
Build intake forms for each service category, hardware requests, access provisioning, software installs. Users fill in structured fields so your team has the full context before they even open the ticket.
Attach repeatable task lists to any ticket type, onboarding, offboarding, hardware setup. Agents work from a defined process, nothing gets missed, and managers see progress at a glance.
Open the AI Assistant on any ticket and ask it to draft a customer reply, summarise the issue, or walk you through a software process. Responses are split into sections. Hover any one and click Use this to post it directly as a reply or internal note. Powered by Claude, available as a metered add-on at $5 per 250 calls.
All prices in AUD. No per-agent fees. Annual billing saves two months.
For small IT teams getting started with structured ticketing.
For teams that need custom workflows, asset tracking, and richer reporting.
Dedicated infrastructure, SSO, custom SLAs, and priority AU support.
Upload your logo, set your brand colours, and serve the user portal under your own domain. Your users see your brand, not ours. Available on Growth and Enterprise plans.
Save two months with annual billing, all plans available month-to-month or annually.
All data hosted in Sydney, Australia. Never leaves the country.
AES-256 at rest. TLS 1.3 in transit. Sensitive fields encrypted at app layer.
TOTP-based MFA for all admin and agent accounts. Enforceable per-tenant.
Designed to meet Australian Privacy Principles. Fully isolated tenant data.
Admin, agent, and user roles with granular per-tenant permission controls.
Every ticket action, status change, and assignment recorded with actor and timestamp.
Portal login via Google Workspace or Microsoft Entra ID using your own OAuth app credentials.
Silently ignore emails from specific addresses or domains. Stops spam before it reaches your queue.
Security is a first-class concern from day one, not something retrofitted after a breach or a compliance audit.
Drop your email and we'll let you know when TicketMate is open for signups. No spam, just one email when we're ready.
No credit card. No commitment. Just one email.