Unlimited agents and users. Pay for capabilities, not headcount. All prices in AUD including GST.
Everything your team needs to run a structured helpdesk: ticketing, teams & routing, custom forms, SLA policies, asset tracking, reporting, 5 mailboxes, and SSO.
Everything in Standard, plus unlimited mailboxes and assets, and the AI Assistant included as standard. Get in touch to register interest.
|
Standard
$
99
/mo
$79/mo annual · save 20%
|
Enterprise
$
399
/mo
Coming soon
|
|
|---|---|---|
| Core Ticketing | ||
| Unlimited agents | ||
| Unlimited users | ||
| Full ticket management | ||
| Ticket types Incident, service enquiry | ||
| Internal notes | ||
| Canned responses | ||
| Ticket tasks & checklists | ||
| Self-service knowledge base | ||
| Saved filters | Soon | Soon |
| Email & Inbound | ||
| Email-to-ticket automation | ||
| Email mailboxes | 5 mailboxes | Unlimited |
| Keyword routing rules Route inbound emails by subject or body keywords | ||
| Assignment & reply notifications | ||
| User Portal | ||
| User self-service portal | ||
| Ticket history & status tracking | ||
| Portal branding | Custom colours & logo | Custom colours & logo |
| Custom form builder Build intake forms per service category | ||
| Conditional form logic | ||
| Teams & Routing | ||
| Agent teams | ||
| Team-based ticket routing | ||
| Roles & permissions Admin, agent, and user roles | ||
| SLA & Automation | ||
| SLA policies Response and resolution targets per ticket type | ||
| Business hours | ||
| SLA breach alerts | ||
| Closure & resolution notifications | ||
| Asset Management | ||
| Asset register | Up to 100 | Unlimited |
| Asset-to-ticket linking | ||
| Warranty expiry alerts Notifications 30 days before warranty expires | ||
| Reporting | ||
| Reporting dashboard | ||
| Ticket trends & volume | ||
| Tickets by status & agent | ||
| Agent performance reports | ||
| Security & Compliance | ||
| AU data residency Sydney, Australia only, never offshore | ||
| Isolated database per tenant | ||
| Mandatory MFA for all staff | ||
| Encrypted sessions | ||
| Signed file download URLs | ||
| Activity audit log Field-level change history on every ticket | ||
| Add-ons | ||
| AI Assistant 250 calls per month, resets monthly | + $5/mo | Included |
| SSO: Google & Microsoft Sign in with corporate Google or Microsoft 365 account | ||
| Support & Billing | ||
| Free trial | ||
| Annual billing Save 20% compared to monthly | ||
| Email support | ||
Australian-hosted, no per-agent fees, and a clean interface your whole team will actually use.