Flat-rate AUD pricing, no advertising, 100% Australian owned, all data hosted in Sydney.
Spiceworks has been a go-to for small IT teams for years, but its business model relies on showing your agents advertising while they work. The free tier now comes with those trade-offs baked in, and the paid tiers mean you're paying for something that started free. If you're also concerned about where your support data lives, Spiceworks Cloud routes through US infrastructure — something that matters if you're subject to the Australian Privacy Act.
| Feature | TicketMate | Spiceworks |
|---|---|---|
| Pricing model | Flat AUD — one price, unlimited agents | Ad-supported free tier; paid tiers available |
| Advertising | No ads, ever | Ads shown in the free tier |
| Data residency | Sydney, Australia | US-based cloud infrastructure |
| Privacy Act alignment | Built for Australian Privacy Principles (APPs) | No specific AU compliance |
| Email-to-ticket | Included on all plans | Included |
| Asset tracking | Up to 100 assets (Growth) | Included (SNMP network inventory) |
| SLA policies | Included on Growth | Basic SLA support |
| SSO (Google/Microsoft) | Included on Growth | Limited SSO options |
| On-premises option | Cloud only | Available |
| Community forum | Support via email/contact | Large SpiceWorks Community |
TicketMate is not the right fit for every team. Here's where Spiceworks genuinely has the edge.
Spiceworks Cloud Help Desk is free but ad-supported — your agents see advertising while resolving tickets. TicketMate Starter is $59 AUD/month flat: no ads, no US data residency, no per-agent fees, no surprises. If you move to a Spiceworks paid tier to remove ads, you're paying for what was once free — and your data is still offshore. TicketMate keeps costs predictable in AUD and keeps your data in Australia. All pricing as of June 2026. Verify current Spiceworks pricing at spiceworks.com.
All competitor pricing is in USD per agent/month as of June 2026. Exchange rates fluctuate — verify current pricing and your exchange rate on the vendor's site before making a decision.
No. TicketMate has never had and will never have advertising. Every plan is paid via a flat monthly subscription — your agents see only your tickets.
TicketMate stores all data in Sydney, Australia. Spiceworks Cloud runs on US infrastructure. If your organisation is subject to the Australian Privacy Act, or simply prefers not to send support data offshore, TicketMate is the straightforward choice.
Most teams are set up in under an hour. You configure your support email address, invite your agents, and start receiving tickets. There is no complex migration tooling required — get in touch and we can walk you through it.
TicketMate does not have a free tier, but it does offer a free trial so you can evaluate the platform before committing. Starter is $59 AUD/month — flat, no ads, no per-agent fees.
Further reading: Your Data Stays in Australia
Flat AUD pricing, unlimited agents, all data hosted in Sydney.